SHIPPING & RETURNS

Once your order has been placed, you will receive a confirmation email with your order number, which you may use for any further inquiries. If you do not receive an email, please don’t hesitate to contact us at info@nestcollection.ch — we will respond as promptly as possible.

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Orders are shipped exclusively within Switzerland. Delivery is included for all small and medium baskets and vases, as well as for changing baskets. For all other items, except chairs, delivery fees are CHF 25.– for orders up to 6 kg and CHF 40.– for orders up to 10 kg. For larger or heavier items, the fee is CHF 60.–. The amount is indicated in the cart before checkout. 

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Nest coordinates a grouped shipment approximately once a month. The cut-off date to be included in the next dispatch is indicated on our website. We thank you for your understanding regarding these timelines, which reflect the artisanal and thoughtful nature of our collection.

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Each order is carefully prepared and photographed prior to dispatch, in the spirit of quality and transparency. We kindly ask that you inspect the condition of the package before signing the delivery slip.

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In the event of damage to the parcel, any claims must be made directly to the carrier upon delivery. In the unlikely event of a manufacturing defect, please contact us at info@nestcollection.ch within 24 hours of receipt, including a photo of the item in question.

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Please ensure that the shipping information provided at checkout is accurate and complete. Nest cannot be held responsible for delays or delivery issues resulting from incorrect address details.

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✨ We do everything we can to ensure each piece reaches you with the care, beauty, and soul that define the essence of Nest. Thank you for being part of this journey.